Made in Canada. Premium Design, No Tariffs.
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Visit us in our stores in Victoria, BC and Winnipeg MB
     

Refund policy

Wallpaper Return Policy (Not Including Wallpaper Murals)

We want you to love your wallpaper. If for any reason it doesn’t meet your expectations, our customer service team will guide you through the return process and provide you with a Return Authorization Number to ensure proper credit.

  • Eligible orders: Online orders only

  • Returns must be requested within 14 days of receipt.

  • Wallpaper must be unopened, in original packaging, and in the same condition received.

  • All wallpaper returns are subject to a 20% restocking fee, unless defective.

  • Customers are responsible for return shipping costs.

  • Damaged or incorrect items must be reported immediately upon delivery.

We cannot accept returns of:

  • Items returned without authorization

  • Items returned more than 14 days after receipt

  • Opened or altered items

  • Special order patterns, samples, or 54" commercial goods

Refunds are issued once items are received and inspected at our warehouse. Original shipping fees are non-refundable.

Wallpaper Murals Return Policy

Our murals are made to order. Because of this, they cannot be refunded or exchanged.

If you have any questions before placing your order, please reach out — our team is happy to help you choose the perfect mural for your space. You may also order a sample to review the true color tones, as shades may vary from screen to screen. Please note: colors between different print batches may not be an exact match.

All mural returns require a Return Authorization Number, and the return address will be provided once authorization is approved.

  • Eligible orders: Online orders only

Refunds

Once your return is received and inspected, we will notify you regarding approval. Approved refunds will be processed back to your original method of payment within a few business days. Please note that original shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at [email protected]

Shipping Returns

To return your product, you must first request a Return Authorization Number. Then ship the unopened item securely in its original packaging.

Please write your Return Authorization Number clearly on the outside of the box.